Shipping & returns

Last updated: October 20, 2026

Where we ship

We currently ship to addresses in the 50 United States, including APO/FPO/DPO addresses where our print partners support them.

Processing and delivery times

• Production: every item is printed after you order, usually within 2–7 business days.
• Delivery: most orders arrive 3–8 business days after they ship.
• You receive a tracking link by email as soon as your order ships, and you can check status from your order page.

These are estimates; carrier delays and peak seasons can add time.

Shipping costs

Shipping is shown in your cart before you check out.

Address problems

Please check your shipping address carefully. If you notice a mistake, email support@namestar.com right away and we will try to correct it before your order goes into production. We cannot be responsible for packages delivered to an incorrect address provided at checkout.

Cancelling an order

Every item is made to order just for you, so orders cannot be cancelled once placed. You confirm this before checkout. We cancel and refund an order in full only when:

• we cannot make it (for example an item is unavailable or a price was shown in error);
• it will not ship within the time we promised: we will tell you and you can choose to wait or cancel for a full refund;
• it arrives damaged, misprinted or wrong (see below: replacement or refund).

Spotted a mistake in your address? Email support@namestar.com right away. If your order has not gone into production yet, we will try to fix it.

Returns policy

Because every item is made to order just for you, we do not accept returns or exchanges for change of mind or wrong size. Please check the product details and size information before ordering.

Damaged, defective or wrong items

If your item arrives damaged, misprinted or defective, or you received the wrong item, email support@namestar.com within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, your choice. You do not need to send the item back unless we ask.

Lost or stolen packages

If tracking shows no movement for 10 business days, or your package is marked delivered but you cannot find it, contact us within 30 days of the estimated delivery date and we will work with our print partner and the carrier to find it, or send a replacement.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, the money usually appears within 5–10 business days.

Questions

Email support@namestar.com with your order number and we will help.